Click Download now, and then follow the instructions on the screen. Go to the Microsoft Safety Scanner webpage to download the scanner.ī. The scanner is a free online service that helps you identify and remove viruses, clean up your hard disk, and generally improve your computer's performance.Ī. Method 3: Run Online Scan (Microsoft Safety Scanner).Ī fast way to check for viruses is to use an online scanner, such as the Microsoft Safety Scanner. Reset the computer to start as usual, perform the step 3 from the link. How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
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Step 2: If the issue does not persists in Safe Mode with Networking then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Note: Restart the computer to start in normal mode.
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Follow these steps to start the computer in safe mode.Ī) Press the ‘Windows + C’ key on the keyboard.ī) Click on settings, more pc settings and then general.Ĭ) Scroll down to advanced startup, click restart now.ĭ) Click on troubleshoot, advanced options, Windows Startup Settings.Į) Click restart, select safe mode with networking and then press enter. Step 1: Boot the computer in Safe mode with networking and check if the issue persists. Some files saved on your computer might get deleted when fixing corrupted files. Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Note: Click ‘Yes’ if it prompts for permission.Ĭ) In the command prompt type in the following command: ‘ sfc /scannow’. Refer the following steps to run SFC scan:Ī) Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.ī) Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Method 1: Run a system file checker scan and check if that helps. I would suggest you to try troubleshooting the issue. Thank you for posting the query in Microsoft Community Forums.